System requirements
Current release: MobileTech Service Desk 1.0.17, published September 12, 2026
The desktop app checks once per day for new releases. When an update is available, a notice appears near the top of the app with a summary, a download button, and an option to be reminded the next day.
Windows
Windows 10 version 1803 or newer, or Windows 11, on a 64-bit computer with permission to install a per-user desktop application. Microsoft Edge WebView2 is normally included with supported Windows versions.
macOS
macOS 12 or later on an Apple silicon or Intel Mac. The current macOS installer is a universal build for both processor types.
Internet access
Required for initial activation and periodic license refresh. The working database itself remains local.
What is included in 1.0.17
Quick Invoice, guest scheduling, adjustable dashboard hours, nine application languages, vehicle or equipment terminology, compact click-to-edit records, reliable backup restore, and inactive-subscription read-only and export access are included in the current release.
The app also includes expenses, month-end summaries, parts-profit reporting, PM and shop labor rates, quote option approvals, archived quote outcomes, repair history, CRM reminders, processing-fee tracking, and update checks.
Product fit
MobileTech is designed for owner-operators and very small independent service businesses using one primary Windows PC or Mac in the field, shop, or office.
It does not include multi-user cloud synchronization, mobile apps, payroll, full accounting, or built-in customer payment processing. Use it to manage and print service records, record payment status, and review operational reports.
Backups before troubleshooting
- Open Settings and export a current backup.
- Copy important backups to an encrypted location outside the computer.
- Record the Service Desk and operating-system versions.
- Remove confidential customer details from screenshots.
- Describe the exact expected and actual result.
Setup guides and user manuals
Use the visual Quick Setup Guide for first-time company setup, then keep the full User Manual available for daily workflows, reports, backups, and troubleshooting.
Windows
Download the Windows Quick Setup Guide
Download the Windows User Manual
macOS
Download the macOS Quick Setup Guide
Download the macOS User Manual
Getting help
Standard support covers reasonable help with installation, activation, backup and restore procedures, and reproducible defects in an unmodified current release on a supported system.
Windows and macOS installation help
Lost an activation key? Use the secure recovery page to send the current key to the original purchase email address.
Recover activation key
Email support@mobiletsd.com. Include the app version, operating-system version, steps to reproduce, and screenshots with confidential data removed. Initial responses are targeted within three business days, excluding holidays.
Help improve MobileTechHave an idea that would make MobileTech fit your field, shop, or office workflow better? Send us your suggestion. Tell us what you are trying to accomplish and how the change would make your work easier. Customer feedback helps guide future improvements.
Manage subscription and billing
Protect customer dataNever send passwords, complete live databases, unredacted customer records, or sensitive backups unless a secure transfer is specifically arranged and you are authorized to provide them.
