Refund Policy

Paddle's policy controls

All refund eligibility, review, approval, and processing for MobileTech Service Desk transactions is governed by the Paddle Refund Policy → and applicable law. Knowles Equipment LLC does not impose additional refund eligibility restrictions, exclusions, or conditions.

Paddle's policy includes applicable statutory withdrawal and consumer rights, refunds for qualifying technical or product defects, and Paddle's discretionary refund process. If this page and Paddle's current Refund Policy ever differ, Paddle's current Refund Policy controls.

Requesting a refund

Customers may request a refund using the “View receipt” or “Manage subscription” link in their Paddle transaction email, through the support link in their receipt or billing page, or through Paddle buyer support →. Paddle determines eligibility and processes approved refunds. Customers may also contact support@mobiletsd.com for help with a technical issue before or during a refund request.

Cancellation

Customers may cancel a subscription at any time through the Paddle customer portal or Paddle buyer support. Cancel before the 7-day trial ends to avoid the first subscription charge. After billing begins, cancellation takes effect at the end of the current billing period and prevents future renewal charges. A customer may still request a refund separately under Paddle's Refund Policy.

After a refund

When Paddle issues a refund, access to the refunded MobileTech Service Desk subscription may end. Existing locally stored service records remain available to view and export where technically and legally permitted.